To create an account, please register your details using the form on our website.
Yes, it just takes a few clicks. Then you will be able to place your order. We recommend an account for ease of access to your purchases, warranty and personalised preferences.
You can edit your personal details on your user account at any time by entering your user ID and password.
We do not communicate any of our customers' personal data to third parties except for data required to properly execute your order (for example, our logistics partner for any shipments to your correspondence address).
Depending on the availability of the products, purchases may be made either through our website when you proceed to checkout or through our Milus team by email (info(@)milus.com) or by phone on +41 (0)32 344 39 39 between 09:00 -12:00 ,13:00 -17:00 from Monday to Friday.
Yes, Milus uses responsive web design so you can shop through your phone, or other mobile devices.
Please contact us so that we can help you, by email (info(@)milus.com) or by phone on +41 (0)32 344 39 39 between 09:00 -12:00 ,13:00 -17:00 from Monday to Friday.
You can view everything at any time in your Milus account.
All of our products are available for purchase through Milus website or Milus Team, as well as in our partner stores. To locate a partner store please use our store locator www.milus.com.
Payment is made upon confirmation of the order on our website www.milus.com by credit cards, PostCard, PayPal and TWINT. An overcharge may apply based on the chosen mean of payment. You will obviously be informed during your checkout if an overcharge is applied to your order.
We do not store any of your credit card data on our platform. Data is encrypted using proven SSL technology. All payments are made via a recognised payment interface, Wallee. Your credit card data is encrypted, in other words encoded prior to the transfer, then decoded on arrival. This means that it cannot be intercepted.
SHIPPING & DELIVERY
We ship all over the world.
You will automatically receive a tracking number via email once your order is validaded.
Your order will be delivered by our logistic partner within 3 to 5 working days (please note that in cases where customs processing is slow, delivery can take longer). Delivery details will be provided in your confirmation email.
Milus offers free shipping on every item on our website.
RETURN / REFUND
You can make a return request within 30 days from the date of purchase. Please click here or reach our Milus team to validate your return by email (info(@)milus.com) or by phone on +41 (0)32 344 39 39 between 09:00 -12:00 ,13:00 -17:00 from Monday to Friday. Please mention your order number.
Returns are subject to a quality control once received. Refund will take place only if the quality control is successful. Kindly note that items must be returned unworn, undamaged and unused, and the original packaging included.
You may track your return via the tracking number provided by our logistic partner. In order to do this, you must enter the return tracking number in the Carrier’s website. We advise you to keep your receipt until the return confirmation is received by email.
The shipping for returning watches is free of charge.
Once your order has been received and reviewed to ensure the return conditions are met, we will proceed with the refund.
AFTER SALE & CUSTOMER SERVICE
In order to assess what your watch needs, we need to see and inspect it. After the warranty period, kindly note that if you refuse the repair offer, a flat fee will be requested (excluding CH VAT and taxes). For more information please contact our Milus team at info(@)milus.com.
Yes, for more information please contact our Milus team at info(@)milus.com.
We recommend that your watch’s water-resistance be checked every year (partial service with movement check). Like every piece of precision equipment, you should have your MILUS watch serviced by an authorised watch specialist every 4 or 5 years, depending on the conditions in which it is worn. Kindly note that only retailers and after-sales service centres authorized by MILUS are entitled to work on your watch. Any operation carried by a non-authorized service center or retailer is not covered by our International Guarantee.